The policies that govern all services provided by East Coast Cleaning Services LLC.
By scheduling or utilizing services provided by East Coast Cleaning Services LLC (“ECCS”), the client acknowledges that they have read, understood, and agreed to these Terms & Conditions in full. This agreement governs all services provided by ECCS. All responsibilities, communications, and obligations are strictly between the client and ECCS. No third-party involvement is recognized. Continued use of ECCS services constitutes acceptance of these Terms & Conditions and any future updates communicated via email or posted online.
The client agrees to:
A valid credit or debit card must be maintained on file to reserve any appointment. Appointments are not confirmed until an active card is received. Clients are responsible for keeping payment information current. Returned or declined payments incur a $35 processing fee, plus any applicable late fees.
A non-refundable deposit of 50% is required for:
The deposit is applied toward the total service cost. Deposits may be transferred to a rescheduled appointment only if at least five (5) business days’ notice is provided. Rescheduling is subject to availability.
Example: A weekly client skips one appointment → next visit becomes biweekly → $25 skipped-cleaning fee applied.
ECCS operates Monday–Friday, 8:30 AM–5:00 PM. Service times may vary due to unforeseen circumstances. All communications received outside of normal business hours will be deemed received at the start of the next business day.
ECCS is closed on:
Cleanings falling on holidays will be rescheduled. Client-initiated holiday cancellations may still incur applicable fees.
Clients must provide a toilet brush for each bathroom or Clorox Wand refills. ECCS supplies all other cleaning products. Requests to use client-supplied products must be approved in advance.
Clients are responsible for reviewing the service checklist. Any additions or special requests must be approved by management prior to the appointment. Requests made directly to technicians are not permitted.
Surfaces that are more than 80% cluttered will be cleaned around to maintain efficiency.
Some dust resettlement may occur. Excessive dust may indicate overdue air filter maintenance. Homes with neglected filters may require additional cleaning time.
While grout is thoroughly cleaned, some staining may be permanent due to age, wear, or deep-set discoloration. Results cannot be guaranteed. To help prevent mold, mildew, and staining, we recommend consulting a professional about resealing shower grout annually.
Clients must report concerns within 24 hours of service completion to qualify for a reclean of affected areas. Services are considered accepted after 24 hours. Declining a reclean is considered resolution of the issue.
Pricing and labor hours are based on the assessed condition of the home. Labor hours reflect total time worked by each technician, including entry delays, equipment cleaning, and setup.
Homes must maintain reasonable working temperatures (recommended 65–72°F). ECCS may refuse service in unsafe or uncomfortable conditions.
ECCS will reschedule services if technicians are ill. Clients must notify ECCS if anyone in the home is sick. If illness is observed upon arrival, service will be canceled and treated as a No Notice Cancellation unless the sick individual remains isolated as we are not equipped to handle virus-infected areas.
Electricity and running water must be operational. Failure to provide utilities results in a No Notice Cancellation.
ECCS may reschedule or adjust hours due to severe weather for employee safety. Impacted services will be rescheduled at the next available opening.
ECCS will refuse or discontinue service if there is a visible or active insect or rodent infestation. Professional pest control must be completed prior to rescheduling. A No Notice Cancellation fee applies.
Clients must securely restrain pets that may pose a risk or are at risk of escaping. Aggressive behavior may result in service termination and a No Notice Cancellation fee. ECCS is not responsible for unpredictable animal behavior. Disclose any pet-related risks or instructions in advance.
Properties should be completely vacant unless prior arrangements have been made. ECCS reserves the right to skip any occupied areas, including rooms, closets, or cabinets containing personal belongings. Our technicians do not remove or replace personal items unless explicitly agreed upon in advance.
At East Coast Cleaning Services LLC (ECCS), our technicians exercise the highest level of care when servicing your home. While every precaution is taken, occasional accidents may occur.
Failure to report damage within this timeframe releases ECCS from any liability or obligation to repair or replace. ECCS must be given the opportunity to inspect and remedy the issue before any third-party repairs or replacements are made. We do not reimburse costs for repairs completed without our prior written approval.
East Coast Cleaning Services LLC may communicate with clients via phone call, email, and text message regarding scheduling, reminders, service updates, billing notifications, follow-ups, and customer support communications.